Business Information & Customer Support

Business Information & Customer Support

PureSili is an independent online retailer specializing in premium silicone kitchen utensils for everyday home use. We focus on providing safe, practical, and durable kitchen tools to customers in the United States.

Business Overview

Brand Name: PureSili  
Business Type: Online retail store  
Products Offered: Silicone kitchen utensils and cooking tools  
Primary Market: United States  

PureSili operates as a direct-to-consumer online business. All products are sold through our official website and shipped directly to customers after order confirmation.

Customer Support & Contact Information

We are committed to providing transparent service and reliable customer support.

Customer Support Email: info@puresili.com 
Customer Support Availability: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)  

All customer inquiries, order questions, and after-sales requests are handled through the above email. We aim to respond to all inquiries within 24 business hours.

Order Fulfillment & Shipping

Orders are processed within 1–2 business days after payment confirmation.  
Estimated delivery time for U.S. customers is approximately 7–10 business days, depending on destination and local carrier conditions.

Detailed shipping information is available on our Shipping Policy page.

Returns & After-Sales Service

PureSili offers a 30-day return policy for eligible products.  
Returned items must be unused and in original condition.

Full return and refund terms can be found on our Return & Refund Policy page.

Business Commitment

PureSili is committed to honest product representation, transparent policies, and customer satisfaction. We continuously work to ensure that all information on our website accurately reflects our business operations and services.

For any questions regarding our products or policies, customers are encouraged to contact us directly via email.