Shipping Policy

Thanks for shopping with PureSili.com. If you have any questions about your order, please contact us at info@PureSili.com and we'll be happy to help.

Order Processing Time

  • Processing time is the period between when you place your order and when it is handed off to the carrier.
  • Orders are generally processed and shipped within 1–2 business days of payment confirmation.
  • Orders placed on weekends or holidays may experience a slight delay and will be processed on the next business day.
  • Our fulfillment center operates Monday – Friday, during standard business hours.

Shipping Cost & Transit Time

Country Estimated Delivery Time Shipping Cost Carrier
USA 3–5 Business Days Free Shipping FedEx / UPS

Total Delivery Time = Processing Time (1–2 days) + Shipping Time (3–5 days) Most customers receive their orders within 4–7 business days from the date of purchase.

Tracking

  • Once your order has shipped, you will receive a confirmation email with your tracking number.
  • Tracking information typically becomes active within 24 hours of shipment.
  • Tracking updates may take 48–72 hours to fully reflect in the carrier's system.
  • If you have trouble tracking your package, please contact us at info@PureSili.com and we will resolve the issue within 48 hours.

Delivery Delays

If your order is delayed beyond the estimated delivery window, please reach out to us at info@PureSili.com. We will promptly follow up with the carrier and keep you informed. We appreciate your patience and understanding.

Order Cancellations

  • Orders can be cancelled before shipment. Please contact us as soon as possible after placing your order if you wish to cancel.
  • Once payment is confirmed and the item has not yet shipped, we will process a full refund.
  • Orders cannot be cancelled once the package has been handed to the carrier.

Contact Us

📧 Email: info@PureSili.com

📞 Phone: +1 (323) 803-7518

📍 Address: LINEN LANE LLC, 5701 Hemstreet Rd, Lohman, MO 65053-9686, USA